Parul

Terms of Service

Effective date: July 16, 2026

1. Acceptance of These Terms

These Terms of Service ("Terms") govern your access to and use of Parul. By creating an account or using the Service, you agree to these Terms, our Privacy Policy, and our Community Guidelines. If you do not agree, do not use the Service.

Service operator: Parul, Dhaka, Bangladesh. Support: support@parul.pet · Website: parul.pet

2. Eligibility and Accounts

You must be at least 13 years old and meet any higher minimum age required where you live. If you are not legally able to enter a binding agreement, a parent or legal guardian must review and accept these Terms where required.

Adoption and rehoming handovers (physically giving or receiving an animal) require you to be at least 18 years old, or to have a parent or legal guardian directly involved in the handover.

You must provide accurate information, protect your credentials, and promptly notify us of suspected unauthorized access. You are responsible for activity under your account unless caused by our failure to use reasonable security.

You may not create an account for someone else without permission, impersonate another person or organisation, evade a suspension, sell or transfer an account, or use automated means to create or control accounts without permission.

3. The Service

Parul provides social networking and pet-community features, including user and pet companion profiles, feeds, posts, comments, search, private circles, public communities, direct and feature-specific chats, adoption listings, post-adoption care records, rescue cases, lost-and-found alerts, notifications, saved items, following, blocked-user controls, Treats, and related tools.

Features may change, be limited by location or device, or be unavailable temporarily. We may modify, suspend, or discontinue features where reasonably necessary, including for safety, legal, security, or operational reasons.

4. No Veterinary, Medical, Emergency, or Professional Service

Parul does not provide veterinary consultation and is not a veterinary clinic, animal hospital, emergency dispatcher, adoption agency, rescue authority, payment intermediary, legal adviser, or insurer.

Content on Parul is provided by users and may be inaccurate. Do not rely on the Service for diagnosis, treatment, urgent medical decisions, or emergency response. For an animal emergency, contact a qualified veterinarian, emergency animal service, local rescue organisation, or relevant public authority directly.

5. User Content and Licence

You retain ownership of content you create. You give Parul a non-exclusive, worldwide, royalty-free, sublicensable licence to host, store, reproduce, process, adapt for technical formatting, display, distribute, and make your content available only as needed to operate, secure, promote, and improve the Service. This licence ends when your content is deleted from our active systems, except where copies remain in backups, messages, lawful records, or content re-shared by others.

You represent that you have the rights and permissions needed to submit the content and that it does not violate law, privacy, intellectual property, contractual rights, or these Terms.

We may remove, restrict, label, preserve, or review content when reasonably necessary to enforce our rules, protect safety, comply with law, or operate the Service. We are not obligated to pre-screen every item.

6. Acceptable Use

You must follow the Community Guidelines. You may not use Parul to harass, threaten, exploit, deceive, defraud, spam, impersonate, publish unlawful content, invade privacy, facilitate prohibited animal sales, promote animal cruelty, trade protected wildlife, interfere with the Service, scrape data without permission, introduce malware, bypass access controls, or coordinate unlawful activity.

You may not post private contact details, exact home addresses, financial credentials, government identifiers, or another person's sensitive information without a lawful and appropriate reason and permission.

7. Adoptions Are Free — No Animal Sales

Adoptions arranged through Parul are free. Never pay, and never ask for payment, to adopt an animal through the Service. Requesting deposits, "rehoming fees," or any other payment for an animal through Parul is prohibited and may result in immediate account termination.

Commercial animal sales, illegal breeding, trafficking, wildlife trade, fraudulent fundraising, and misleading rescue claims are prohibited unless Parul expressly permits a specific lawful category in writing.

8. Adoption, Care Records, Rescue, and Lost-and-Found

Parul provides communication and listing tools but does not verify every user, animal, listing, claim, medical record, ownership claim, rescue case, or outcome. Users are responsible for carrying out appropriate identity, ownership, health, welfare, legal, and suitability checks.

Adoption listings must be accurate and prioritise animal welfare. You must own or have authority over any animal you list. Listing animals that were abandoned by others, stolen, or obtained through illegal means is strictly prohibited.

Post-adoption care. When an adoption is completed through Parul, the adopter is asked to post periodic care check-ins (including at least one photo) on a schedule shown in the app. The previous owner may recommend or decline to recommend the adopter based on the placement; this recommendation ("trust flag") may be visible to other users and may change with later recommendations. An adopter may return a pet to the previous owner through the app; the previous owner may then relist the animal.

Do not send deposits or money merely because someone asks through the Service. Meet safely, involve a trusted adult where appropriate, verify relevant records, and use qualified local professionals or authorities when necessary.

9. Treats and Paid Actions

Treats are a virtual, in-app item used to appreciate pets and unlock certain in-app actions (for example, sending a one-way inquiry message about a pending adoption request). Treats:

If Parul later offers real-money purchases, the applicable app store's terms and additional purchase terms will apply.

10. Messaging and Interactions

You are responsible for your interactions with other users. Parul does not guarantee another user's identity, intentions, statements, or conduct. Use reporting and blocking tools when needed and contact appropriate authorities in an emergency.

Some conversations are gated: for example, a first message to a stranger or an adoption inquiry may be delivered as a one-way request that the recipient must accept before a two-way conversation opens. Paying Treats to send a message does not obligate the recipient to respond or accept.

Messages are processed and stored to provide the Service, investigate reports, maintain safety, and comply with law. Unless expressly stated in the app, messages are not end-to-end encrypted.

11. Communities and Circles

Community creators and administrators may establish additional rules consistent with Parul's policies. They may manage membership and content within their spaces, but Parul may override local decisions when necessary for platform-wide safety or compliance.

A private circle limits ordinary visibility but does not guarantee confidentiality. Participants may copy, capture, or share content outside the circle.

12. Reports, Blocking, and Moderation

Users can report content or accounts and block other users through the app. We may use automated tools and human review to investigate reports and detect violations.

Enforcement may include content removal, reduced visibility, feature restrictions, warnings, temporary suspension, permanent account termination, forfeiture of Treats balances on terminated accounts, preservation of evidence, or referral to relevant authorities. We consider severity, context, history, risk, and applicable law.

Where appropriate, we may allow an appeal via support@parul.pet. We may not disclose confidential safety methods, reporter identities, private information, or information that could enable abuse.

13. Intellectual Property

Parul's software, design, branding, logos, and original materials are owned by or licensed to the Service operator and are protected by applicable law. These Terms give you a limited, personal, non-transferable, revocable right to use the Service as intended.

Copyright or intellectual-property complaints should be sent to support@parul.pet and should identify the work, the allegedly infringing material, your contact information, and a good-faith statement.

14. Third-Party Services

The Service may rely on or link to third-party services such as sign-in providers, hosting, storage, notifications, or external websites. Their terms and privacy practices apply to their services. Parul is not responsible for third-party content or services except as required by law.

15. Account Suspension, Termination, and Deletion

You may stop using the Service at any time and request account deletion through in-app settings or by emailing support@parul.pet. We may suspend or terminate access when reasonably necessary for a Terms violation, safety risk, legal requirement, fraud, prolonged inactivity, or operational protection.

After termination, provisions that by their nature should survive will remain effective, including ownership, licences already granted for retained copies, disclaimers, limitations, dispute terms, and enforcement records.

16. Disclaimers

To the maximum extent permitted by law, the Service is provided on an "as is" and "as available" basis. We do not guarantee uninterrupted availability, complete accuracy, specific adoption or rescue outcomes, user identity, content safety, or that every harmful item will be detected.

Nothing in these Terms excludes warranties or rights that cannot lawfully be excluded.

17. Limitation of Liability

To the maximum extent permitted by law, Parul and the Service operator will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages; loss of data, reputation, opportunity, or profits; or harm arising from user interactions, listings, rescue cases, adoption decisions, animal behaviour or condition, third-party conduct, or reliance on user content.

Where liability cannot be excluded, aggregate liability will be limited to the greater of the amount you paid directly to Parul during the previous 12 months or BDT 5,000. This limitation does not apply where prohibited by law.

18. Indemnity

To the extent permitted by law, you agree to reimburse the Service operator for reasonable losses and costs arising from your unlawful use of the Service, your content, or your material violation of these Terms. This clause does not apply where prohibited or to the extent losses were caused by the Service operator.

19. Governing Law and Disputes

These Terms are governed by the laws of Bangladesh, without regard to conflict-of-law principles. Courts located in Dhaka, Bangladesh will have jurisdiction, except where consumer law gives you a mandatory right to bring a claim elsewhere.

Before filing a formal claim, you and Parul agree to attempt to resolve the issue by contacting the other party and allowing a reasonable period (at least 30 days) for a response, unless urgent relief is required.

20. Changes to These Terms

We may update these Terms to reflect changes to the Service, law, or safety needs. We will post the revised version with a new effective date and provide additional notice where required (for example, in-app notice for material changes). If you do not agree to a material change, you should stop using the Service and delete your account.

21. Contact