Parul

Privacy Policy

Effective date: July 16, 2026

1. About this Privacy Policy

This Privacy Policy explains how Parul ("Parul," "we," "us," or "our") collects, uses, stores, shares, and protects information when you use the Parul mobile application, the Parul website (parul.pet and app.parul.pet), and related services (collectively, the "Service").

Parul is a pet companion social network where users can create profiles, add pet companions, publish and discover content, communicate with others, participate in circles and communities, post lost-and-found alerts, create or respond to adoption listings, follow post-adoption care journeys, and report or follow rescue cases.

Service operator: Parul, Dhaka, Bangladesh. Contact (privacy and support): support@parul.pet

2. Information We Collect

Account and profile information. Your name, username (handle), email address, authentication details, profile photo, biography, location (city/area), account settings, and information you voluntarily add to your profile.

Pet companion information. A pet's name, species, breed, age, sex, photographs, care-related details, and other information you choose to publish.

User-generated content. Posts, captions, photographs, comments, replies, community content, adoption listings, rescue case reports and updates, lost-and-found alerts, post-adoption care updates and check-in photos, reactions, saved items, reports, and other content you submit.

Adoption and care records. When an adoption is completed through Parul, we create an adoption record linking the previous owner and the adopter, including the care timeline (check-in milestones, updates, and photos), returns, and any recommendation ("trust flag") the previous owner gives the adopter. Parts of these records — including the care timeline and recommendations — may be visible to other users (see Section 5).

Treats and in-app balances. Your Treats balance, monthly allowance state, gifts sent and received, and Treats spent on in-app actions (for example, paid adoption inquiry messages).

Messages and communications. We process direct messages, message requests, circle chats, adoption chats, rescue chats, shared post cards, support requests, reports, and related metadata so that the messaging and safety features work. Unless Parul explicitly states otherwise, messages are not end-to-end encrypted.

Location information. If you grant permission or provide an area manually, we may collect precise or approximate location to support nearby lost-and-found alerts, rescue cases, distance display on adoption listings, location-based discovery, and similar features. You can manage device permissions in your device settings. Avoid including a private home address in public content.

Device and usage information. Device type, operating system, app version, language, IP address, login activity, diagnostic logs, crash information, screens viewed, feature interactions, push-notification tokens, and security events.

Social sign-in. If you choose social sign-in, the provider may send us account identifiers and profile information according to your choices and the provider's policies. Parul does not access your device contacts.

Moderation and safety information. Reports, blocked-user relationships, moderation decisions, appeals, evidence submitted with reports, and records needed to investigate abuse, scams, animal-welfare concerns, illegal activity, or violations of our rules.

Information from others. Other users may mention you, share content involving you or your pets, report your content, recommend or decline to recommend you as an adopter, or communicate with you. Please do not submit another person's personal information without appropriate permission.

3. How We Use Information

We use information to:

We may use automated systems to detect spam, fraud, unsafe content, suspicious behaviour, or content that may violate our rules. Automated signals may be reviewed by a human moderator before significant enforcement where reasonably appropriate.

We do not use your data for third-party advertising, and we do not sell personal information.

4. Legal Bases Where Applicable

Depending on your location, we process information because it is necessary to provide the Service you request, because you have given consent, because we have legitimate interests such as safety and service improvement, or because processing is required by law. You may withdraw consent where consent is the applicable basis; withdrawal does not affect processing already completed.

5. How We Share Information

With other users and the public. Profile information, pet companion profiles, posts, comments, public communities, adoption listings, rescue cases, lost-and-found alerts, and similar content may be visible to others according to the feature and your settings. In particular:

With service providers. We use infrastructure and tooling providers to operate the Service, currently including: DigitalOcean (application and database hosting), Cloudflare R2 (media storage and content delivery), and Google Firebase (push notifications and app distribution). Providers may process information only to perform services for us under appropriate terms. We will keep this list updated as providers change.

For safety and legal reasons. We may preserve or disclose information where reasonably necessary to comply with law or legal process; respond to emergencies; investigate fraud, abuse, animal-welfare concerns, or threats; enforce agreements; or protect users, animals, the public, Parul, and others.

Business changes. If the Service is transferred, financed, reorganized, merged, or acquired, information may be transferred as part of that transaction subject to applicable law and continued protection.

We do not sell personal information for money. If our practices change, we will update this Policy and provide any legally required choices.

6. Cookies, Analytics, and Third-Party SDKs

Parul may use cookies on its website and software development kits in the app for essential operation, security, authentication, crash reporting, and notifications. The material third-party providers we currently use are listed in Section 5. Their privacy practices are described in their own policies:

7. Data Retention

We retain information for as long as reasonably necessary to provide the Service, keep it secure, comply with law, resolve disputes, and enforce our agreements. Retention varies by data type and purpose. As a guide:

Content you shared with others may remain in their messages or records, and de-identified or aggregated information may remain.

8. Account and Data Deletion

You may initiate account deletion from the in-app account settings, or by emailing support@parul.pet from the address on your account. Before deletion, we may ask you to confirm your identity and resolve security concerns.

Deleting the app from your device does not delete your account. Certain information may be retained where required or permitted by law, including records of serious safety or moderation incidents (see Section 7).

9. Your Choices and Rights

Depending on applicable law, you may have rights to access, correct, delete, restrict, or object to processing of personal information; receive a portable copy; withdraw consent; or appeal certain decisions. You can edit much of your information through the app and control notifications and device permissions through app or device settings.

To submit a privacy request, contact support@parul.pet. We may verify your identity before responding, and we aim to respond within 30 days.

10. Security

Your data is transmitted over HTTPS and stored with access controls and industry-standard safeguards. However, no internet or storage system is completely secure. Protect your password, use a unique password, secure your device, and report suspected account misuse promptly to support@parul.pet.

11. Children and Minimum Age

Parul is not intended for children under 13. Users must also meet any higher minimum age required in their country. Users under the age of legal majority should use the Service only with permission from a parent or legal guardian where required, and adoption or rehoming handovers involving a minor must involve a parent or legal guardian (see the Terms of Service).

Do not publish a child's precise location, school, private contact information, or other sensitive information. If we learn that we collected personal information from a child in violation of applicable law, we will delete it and may restrict the account.

Parent or guardian contact: support@parul.pet.

12. Changes to this Policy

We may update this Privacy Policy as the Service changes. We will post the updated version with a new effective date and provide additional notice when required (for example, in-app notice for material changes). Continued use after an update takes effect means the updated Policy applies, except where law requires separate consent.

13. Contact Us